What is changing for WhatsApp enquiries? #
Before
- Consumers clicked WhatsApp and were routed through PropertyGuru WhatsApp (PG WABA) before reaching you.
Now
- Consumers now connect directly to your WhatsApp after a quick OTP verification, so every lead comes with a verified phone number.
What happens to an enquirer’s first WhatsApp enquiry? #
- Enquirer clicks on the WhatsApp button.
- Enter their phone number and verify via OTP.
- Continue to the agent’s WhatsApp and click Send.
What happens in their second and all following WhatsApp enquiries? #
On app: No OTP is needed again.
On web: Using the same browser, no OTP is needed.
They can click on “Continue to WhatsApp” button and straight send their lead.
When will you receive the lead? #
Instantly after enquirer submits OTP. The new flow removes one step from the first enquiry and three steps from subsequent enquiries, making it quicker and easier for enquirers to connect with you. With fewer steps, there’s less friction and leads can reach you faster.
What does this mean for you? #
Every WhatsApp lead now comes with a verified phone number, giving you higher quality, more reliable leads.
Will I get fewer leads with this new WhatsApp flow? #
No. We’ve removed one step from the first WhatsApp enquiry and three steps from every subsequent enquiry, creating a shorter and easier journey for enquirers. This helps reduce friction and allows leads to be delivered to agents faster.
Will lead quality change? #
Every WhatsApp lead comes with a verified phone number, even if the enquirer hides their number on WhatsApp.
Will an enquirer on the web need to submit an OTP every time they open Propertyguru / iProperty website? #
No, they will not need to do OTP every time they open the website, only every 89 days for re-authentication.
- Session duration in web: 89 days
- Session duration in app: 365 days
What are “Activities” and how does it work for enquirers? #
“Activities” lets enquirers see all their enquiries, shortlisted properties and saved searches in one place across the web and mobile.
Will I know who the enquirer is? #
Yes, the system uses the enquirer’s verified phone number to identify and match available information.