All About Universal Credits

Universal Credits are a flexible credit system that allows you to Post, Repost, Auto-Repost, Boost, Auto-Boost, SuperBoost, Auto-SuperBoost a listing your listings across PropertyGuru and iProperty.

The number of Universal Credits required for each action is determined by a Dynamic Pricing algorithm, which reflects real-time market demand and listing supply.

If you anticipate listing a high volume of properties or working in popular districts, estates, or projects, you may consider subscribing to or upgrading to a higher-tier package.

Otherwise, you can also enjoy the flexibility of topping up Universal Credits as and when needed based on your listing requirements.

Key Actions of Universal Credits #

• Post – Publish a new listing on the platform to make it visible to property seekers.
• Repost – Refresh an existing listing to bring it back to the top of search results, improving visibility and exposure.
• Auto-Repost – Automatically repost your listing to maintain consistent visibility without manual action.
• Boost – Increase your listing’s visibility, above standard listings in search results to reach more relevant property seekers.
• Auto-Boost – Automatically boost your listing to sustain higher visibility over time.
• SuperBoost – Maximise listing exposure by placing your listing at the top ranking spot across search results.
• Auto-SuperBoost – Automatically activate SuperBoost to maintain maximum visibility throughout your campaign period.

How do I purchase Universal Credits? #

You can purchase Universal Credits through your Account Manager. Alternatively, contact our Customer Care team via the form in the Contact Us page, call +603 6419 5188, or email [email protected] for assistance with your purchase.

How much do Universal Credits cost? #

Universal Credits are priced at a flat rate of RM4 per credit with higher discounts and longer validity periods available for larger credit purchases.

Universal Credits and sold in fixed bundles, credits cannot be purchased individually.

Pricing may vary based on package and promotional terms.

How long are Universal Credits valid for? #

Universal Credits are valid for a fixed validity period from the date of issuance (as stated at point of purchase).

Unused Universal credits will expire when:

• The validity period is due, or
• The Agent account is not renewed upon account expiry, depending on whichever comes first

Where can I check my Universal Credits balance? #

You can view your balance on AgentNet Dashboard.

Where can I check Universal Credits expiry date? #

Expiry details are available directly on AgentNet under your Universal Credits balance section.

How do I use up expiring Credits? #

If your subscription is due for a renewal soon, you may still have some Credits that will expire along with your current subscription.

To avoid losing your credits when they are expiring, Boost, SuperBoost, Auto-Repost or Bulk Auto-Repost your listings before the expiry date.

Expiring credits are typically consumed first when you place eligible ads.

How will I know which credit type is being used for my action? #

Before performing any action, you will be prompted to select the credit type you wish to use, either Ad Credits or Universal Credits. Please ensure the correct credit type is selected before proceeding.

Can I use Ad Credits to perform further actions if the original action used Universal Credits? #

No. Once an action has been completed using Universal Credits, Ad Credits can no longer be used. You can only use Universal Credits to perform further actions on that same listing.

Can I convert Ad Credits into Universal Credits? #

Yes, however the conversion is one-time only. You must convert all your Ad Credits at once. There is no option for partial or batch conversion. Once converted to Universal Credits, it cannot be reversed. Each account can only perform this conversion once.

What is the difference between Universal Credits and Ad Credits? #

• Universal Credits: Actions performed using Universal Credits will be reflected across both PropertyGuru and iProperty.
• Ad Credits (legacy): Actions can be applied to PropertyGuru or iProperty.

Is there a cap on the maximum number of Universal Credits required? #

There is no fixed maximum cap. Dynamic Pricing ensures credit requirements remain within a reasonable and market-driven range.

Will I see the same Universal Credits requirement as my colleague? #

Not always. Universal Credit requirements depend on real-time market conditions such as:

• Timing of listing activity
• Supply and demand in a specific area
• Property type and project competitiveness

Therefore, two agents listing similar properties may see different credit requirements.

Will there be future revisions to Universal Credits pricing? #

There are currently no planned revisions to Universal Credit pricing.

However, we may periodically review our products and services to ensure continued value and effectiveness for agents.

How can I check Universal Credits consumption history? #

On Web: Click “More” on the left Navigation Bar > Select “Reports” under Billing

On App: Click “Tools” on the Navigation Bar > Select “Credit Consumption Report”

What can I check in the Universal Credit Consumption Report? #

The Universal Credit Consumption Report provides a detailed history of your Universal Credits usage on AgentNet for both Residential and Commercial listings, from the most recent transactions (up to January 2018) including:

• Your remaining number of Universal Credits

• Number of Universal Credits you’ve used on a particular activity (e.g. Boost; SuperBoost; Repost)

• Number of Universal Credits you’ve used over a specific period of time

• Number of Universal Credits you’ve use on a particular listing

You can also search by Listing ID or Property Name, or filter by activity type or time period for more specific insights.

Can I download the Universal Credits Consumption Report? #

You can view your Universal Credits Consumption Report online, however the report isn’t downloadable.

How often does the report get updated? #

It is updated in real-time, a page refresh will load the latest data.