How will I receive enquiries from property seekers? #
When property seekers are interested in learning more about your listing, they will contact you via your listing or agent profile. You will receive these enquiries in Lead Management through:
- Call
What should I do when I receive an enquiry? #
Be responsive and check your messages from Lead Management frequently. Every enquiry is an opportunity, so always respond to qualify the lead and increase your chances of converting them into a client.
Why is it important to respond quickly to enquiries? #
Responding quickly is crucial because studies show that property seekers who receive a response within an hour are 3 times more likely to continue engaging with the agent.
Fast responses help maximise engagement and show genuine interest in the lead, increasing your chances of converting them into a potential customer.
Contacting leads early also ensures you reach them when their interest is at its highest, improving your overall conversion rate.
What are common mistakes to avoid when engaging leads? #
Avoid delaying responses, giving incomplete information, or sending generic replies.
Not asking follow-up questions or failing to guide the lead to the next step (e.g. viewing) can also reduce your chances of conversion.
How should I structure my response to a lead? #
- Personalize your response — include the lead’s name and ask relevant questions to understand their needs (e.g. budget, preferred area, own stay or investment)
- Be knowledgeable — prepare full details of the property and be ready for all possible questions
- Include a clear call-to-action — invite them for a viewing or offer a time to discuss the next step to move the conversation forward
How can I improve follow-up with leads who don’t respond? #
Follow up politely after a reasonable time with a short reminder or additional useful information about the property.
Avoid being too aggressive and focus on staying helpful and available when they are ready.